DESIGN FOR SIX SIGMA GREEN BELT TRAINING AND CERTIFICATION FOR SERVICE PARTICIPANTS
Course Reg. Code:
Public and On-site Courses
SigmaPro’s Design for Six Sigma (DFSS) Service Green Belt training and certification program has received extremely positive reviews from our clients. This program has been specifically developed to provide service personnel who do not have previous Six Sigma experience with a thorough knowledge of how to design new service processes. Participants will gain an in-depth knowledge of the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support this DFSS strategy. Hands-on exercises, examples, case studies and group activities all contribute to an effective learning experience for application of DFSS in a service environment. To facilitate rapid learning and knowledge retention, the training is delivered in two 4-day blocks which are normally separated by one month. This allows participants to implement classroom learnings on a project pertaining to their job.
Candidates for this course are typically service or transactional personnel who have no previous experience with Six Sigma or Design for Six Sigma.
Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations.
An optional DFSS Service Green Belt examination may be given at the close of the training.
A training certificate will be provided which may be used for recertification credits. Formal DFSS Green Belt certification is granted upon completion of the training course, completion of a DFSS project, and review of the project results by the SigmaPro instructor.
Participants Will Learn
How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services
How DFSS can be used to optimize any service portfolio
How the DMADV DFSS methodology is executed and managed
How to effectively identify, select, launch and manage DMADV projects
Detailed analytical tools and methodologies that are involved in the execution of the DMADV process