DESIGN FOR SIX SIGMA BLACK BELT TRAINING AND CERTIFICATION FOR SERVICE PARTICIPANTS

Course Description

The SigmaPro Design for Six Sigma (DFSS) Service Black Belt certification program has received extremely positive reviews from our clients.  This program has been specifically developed to provide service personnel who do not have previous Six Sigma experience with a thorough and rigorous knowledge of how to design new service processes.  Participants will gain an in-depth knowledge of the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support the DMADV DFSS strategy.  Hands-on exercises, examples, case studies and group activities all contribute to an effective learning experience for application of DFSS in a service environment.  To facilitate rapid learning and knowledge retention, the training is delivered in four blocks of varying length which are normally separated by one month along with three days of coaching by a highly experienced SigmaPro DFSS consultant.  This allows participants to implement classroom learnings on a project pertaining to their job.

Candidate Qualifications

• Candidates for this course are typically service or transactional personnel who have no previous experience with Six Sigma but plan to manage and execute DFSS projects for service design.

• Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations. 

• An optional Service DFSS Black Belt examination may be given at the close of the training.

• A training certificate will be provided which may be used for recertification credits.  Formal DFSS Black Belt certification is granted upon completion of the training course, completion of a DFSS project, and review of the project results by the SigmaPro instructor.

Participants Will Learn

• How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services

• How DFSS can be used to optimize any service portfolio

• How the DMADV DFSS methodology is executed and managed

• How to effectively identify, select, launch and manage DMADV projects

• Detailed analytical tools and methodologies that are involved in the execution of the DMADV process

Software Requirements

• Microsoft Windows 2003 or later with all current Service Releases

• Microsoft Office 2003 or later with all current Service Releases

• Minitab 14 or later (other statistics packages may be used for on-site training courses)

• NextSigma SigmaWorks Professional

• ProcessModel 30-Day Trial (A full license is not necessary in order to complete the training.)

• Adobe Acrobat Reader 7.05 or later