| | | SigmaPro Service Design for Six Sigma (DFSS) Training, Certification & Consulting | | |
| | |  Design for Six Sigma (DFSS) is an extremely effective methodology for improving the development of products, processes and services. It brings tremendous value to design, manufacturing and service organizations that successfully deploy the program. SigmaPro’s DFSS deployment strategy and curriculum provide a significant competitive advantage to our clients, and this simple fact can be verified by our client references. The SigmaPro DFSS training curriculum consists of training and certification for all organizational roles required to support successful DFSS deployment.
SigmaPro has developed and refined separate curricula for application of DFSS to industrial design scenarios as well as to service or transactional design scenarios. Technical and process design personnel receive a thorough grounding in probabilistic design, qualitative variables reduction, requirements definition and decomposition, risk mitigation techniques, and test & validation tools and methods. Product and process design managers and executives are receive hands-on knowledge and tools to assist in implementing, maintaining and managing a DFSS-based development process. Portfolio optimization, identification and selection of Design for Six Sigma projects, the DMADV methodology for DFSS projects, as well as a full suite of qualitative and quantitative tools supported by software round out the SigmaPro DFSS program. To view any of the descriptions for our DFSS training and consulting offerings, please click the appropriate course title. SigmaPro offers exceptional value in both on-site and public training and certification courses. Please call or email us for a quotation or if you have further questions. | | | | |
| | | Service Design for Six Sigma Training & Certification Programs | | |
| | | DESIGN FOR SIX SIGMA EXECUTIVE TRAINING FOR SERVICE ORGANIZATIONS 
| Course Reg. Code: | DFSS101 | Course Duration: | 1 Day | Course Availability: | Public and On-site Courses |
Course Description SigmaPro's highly effective Design for Six Sigma (DFSS) Executive Overview seminar is a concise presentation of the issues involved in developing, deploying and sustaining a successful DFSS program for service organizations. SigmaPro's extensive experience in DFSS deployment and training provides a singularly unique perspective that will assist executives and senior managers in deciding how, where, when, and why DFSS should be implemented. Participants will discuss a deployment plan based on strategic service launch criteria and the desired financial performance as well as how to allocate resources and manage the DFSS effort. Participants will also gain an in-depth knowledge of the popular DMADV strategy for service development. The DMADV (Define-Measure-Analyze-Design-Validate) methodology forms the core of the SigmaPro DFSS approach. Candidate Qualifications There are no formal requirements for participation in this seminar. Participants are typically executives, senior managers, Champions and Master Black Belts that have ownership for or participate in DFSS deployment for a non-manufacturing organization. Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations. A training certificate will be provided which may be used for recertification credits. Participants Will Learn How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services. How DFSS can be used to optimize the portfolio of services for a non-manufacturing organization. How the DMADV DFSS methodology is executed and managed in a service organization. How to effectively identify, select, launch and manage DMADV projects. How to design, plan, launch and sustain a highly successful DFSS effort in a service organization.
Software Requirements
USA and International Copyright © 2007 SigmaPro Inc. All rights reserved. DESIGN FOR SIX SIGMA CHAMPION TRAINING FOR SERVICE ORGANIZATIONS
| Course Reg. Code: | DFSS201 | Course Duration: | 2 Days | Course Availability: | Public and On-site Courses |
Course Description SigmaPro's highly effective Design for Six Sigma (DFSS) Champion Planning& Deployment Workshop is a detailed and informative training course on the issues involved in developing, deploying and sustaining a successful DFSS program. The course content has been specifically designed to provide service Champions with detailed tools and methods to set up and manage a DFSS program. SigmaPro's extensive experience in DFSS deployment and training provides a singularly unique perspective that will assist executives and senior managers in deciding how, where, when, and why DFSS should be implemented in a service organization. Participants will discuss and actually develop a deployment plan based on strategic service launch criteria and the desired financial performance as well as how to allocate resources and manage the DFSS effort. Participants will learn how to identify, select and launch service DFSS projects, and will identify and select projects from their own service portfolio. Participants will gain an in-depth knowledge of the most popular DMADV DFSS strategy (Define-Measure-Analyze-Design-Validate). Candidate Qualifications There are no formal requirements for participation in this seminar. Participants are typically executives, senior managers, Champions and Master Black Belts that have ownership for or participate in DFSS deployment at the organizational or functional level. Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations. A training certificate will be provided which may be used for recertification credits.
Participants Will Learn How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services How DFSS can be used to optimize any service portfolio How the DMADV DFSS methodology is executed and managed How to effectively identify, select, launch and manage DMADV projects How to design, plan, launch and sustain a highly successful DFSS effort
Software Requirements
USA and International Copyright © 2007 SigmaPro Inc. All rights reserved. DESIGN FOR SIX SIGMA GREEN BELT TRAINING AND CERTIFICATION FOR SERVICE PARTICIPANTS
| Course Reg. Code: | DFSS301 | Course Duration: | 8 Days | Course Availability: | Public and On-site Courses |
Course Description SigmaPro’s Design for Six Sigma (DFSS) Service Green Belt training and certification program has received extremely positive reviews from our clients. This program has been specifically developed to provide service personnel who do not have previous Six Sigma experience with a thorough knowledge of how to design new service processes. Participants will gain an in-depth knowledge of the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support this DFSS strategy. Hands-on exercises, examples, case studies and group activities all contribute to an effective learning experience for application of DFSS in a service environment. To facilitate rapid learning and knowledge retention, the training is delivered in two 4-day blocks which are normally separated by one month. This allows participants to implement classroom learnings on a project pertaining to their job. Candidate Qualifications Candidates for this course are typically service or transactional personnel who have no previous experience with Six Sigma or Design for Six Sigma. Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations. An optional DFSS Service Green Belt examination may be given at the close of the training. A training certificate will be provided which may be used for recertification credits. Formal DFSS Green Belt certification is granted upon completion of the training course, completion of a DFSS project, and review of the project results by the SigmaPro instructor.
Participants Will Learn How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services How DFSS can be used to optimize any service portfolio How the DMADV DFSS methodology is executed and managed How to effectively identify, select, launch and manage DMADV projects Detailed analytical tools and methodologies that are involved in the execution of the DMADV process
Software Requirements Minitab 14 or later (other statistics packages may be used for on-site training courses)
USA and International Copyright © 2007 SigmaPro Inc. All rights reserved. VOICE OF THE CUSTOMER SUPPLEMENT FOR SERVICE PARTICIPANTS
| Course Reg. Code: | DFSS381 | Course Duration: | 3 Days | Course Availability: | Public and On-site Courses |
Course Description SigmaPro's Voice of the Customer Supplement for Service Applications training program provides a detailed and informative treatment of the issues involved in planning for as well as obtaining and analyzing Voice of the Customer (VOC) data. SigmaPro's extensive experience in DFSS deployment and training provides a singularly unique perspective that will assist service Green Belts, Black Belts, Master Black Belts and Champions in all areas of VOC. Participants will receive classroom instruction in VOC methods and apply these tools in hands-on exercises. Participants will also gain reinforcement in the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support VOC-related activities in the DMADV DFSS strategy. To facilitate learning and increase knowledge retention, this training is delivered in a single 3-day training block. Candidate Qualifications VOC Supplement participants are typically Champions, Master Black Belts, Black Belts or Green Belts in a service organization who are interested to know how to collect and analyze VOC data and set requirements for new products, new processes or DMAIC improvement projects. Previous candidates have come from financial services, health care, insurance, call centers, and other service industries. A training certificate will be provided which may be used for recertification credits.
Participants Will Learn How VOC and DFSS evolved as part of the Six Sigma improvement methodology The basics of market research How to optimize a portfolio of products or services using DFSS and VOC How to plan for and obtain innovation in the development of new products or services How to effectively set up and run focus groups and qualitative interviewing How to design, analyze and interpret surveys How to transform raw VOC data into clear, meaningful requirements How to effectively link requirements to attributes of a new service or product
Software Requirements Minitab 14 or later (other statistics packages may be used for on-site training courses)
USA and International Copyright © 2007 SigmaPro Inc. All rights reserved. DESIGN FOR SIX SIGMA SUPPLEMENT TRAINING FOR SERVICE PARTICIPANTS
| Course Reg. Code: | DFSS421 | Course Duration: | 5 Days | Course Availability: | Public and On-site Courses |
Course Description SigmaPro’s Design for Six Sigma (DFSS) Supplement for Service Candidates training course has received extremely positive reviews from our clients. This program has been specifically developed to provide service personnel with previous Six Sigma experience with a condensed version of our popular Service DFSS Black Belt course. The DFSS Supplement course provides a detailed and informative treatment of the issues involved in developing, deploying and sustaining a successful DFSS program. Participants will also gain an in-depth knowledge of the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support the DMADV DFSS strategy. Candidate Qualifications Candidates for this course are typically either service personnel with strong technical backgrounds or individuals with previous Black Belt, Green Belt or Master Black Belt certification. Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations. A training certificate will be provided which may be used for recertification credits.
Participants Will Learn How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services How to design, plan, launch and sustain a highly successful DFSS effort How DFSS can be used to optimize any service portfolio How the DMADV DFSS methodologies work and are managed How to effectively identify, select, launch and manage DMADV projects Detailed analytical tools and methodologies that are involved in the execution of the DMADV or ICOV process
Software Requirements Minitab 14 or later (other statistics packages may be used for on-site training courses)
USA and International Copyright © 2007 SigmaPro Inc. All rights reserved. DESIGN FOR SIX SIGMA BLACK BELT TRAINING AND CERTIFICATION FOR SERVICE PARTICIPANTS
| Course Reg. Code: | DFSS495 | Course Duration: | 15 Days | Course Availability: | Public and On-site Courses |
Course Description The SigmaPro Design for Six Sigma (DFSS) Service Black Belt certification program has received extremely positive reviews from our clients. This program has been specifically developed to provide service personnel who do not have previous Six Sigma experience with a thorough and rigorous knowledge of how to design new service processes. Participants will gain an in-depth knowledge of the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support the DMADV DFSS strategy. Hands-on exercises, examples, case studies and group activities all contribute to an effective learning experience for application of DFSS in a service environment. To facilitate rapid learning and knowledge retention, the training is delivered in four blocks of varying length which are normally separated by one month along with three days of coaching by a highly experienced SigmaPro DFSS consultant. This allows participants to implement classroom learnings on a project pertaining to their job. Candidate Qualifications Candidates for this course are typically service or transactional personnel who have no previous experience with Six Sigma but plan to manage and execute DFSS projects for service design. Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations. An optional Service DFSS Black Belt examination may be given at the close of the training. A training certificate will be provided which may be used for recertification credits. Formal DFSS Black Belt certification is granted upon completion of the training course, completion of a DFSS project, and review of the project results by the SigmaPro instructor.
Participants Will Learn How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services How DFSS can be used to optimize any service portfolio How the DMADV DFSS methodology is executed and managed How to effectively identify, select, launch and manage DMADV projects Detailed analytical tools and methodologies that are involved in the execution of the DMADV process
Software Requirements Minitab 14 or later (other statistics packages may be used for on-site training courses)
USA and International Copyright © 2007 SigmaPro Inc. All rights reserved. DESIGN FOR SIX SIGMA MASTER BLACK BELT TRAINING AND CERTIFICATION FOR SERVICE PARTICIPANTS
| Course Reg. Code: | DFSS595 | Course Duration: | 10 Days | Course Availability: | Public and On-site Courses |
Course Description SigmaPro's highly effective Design for Six Sigma (DFSS) Master Black Belt training and certification program is a detailed and informative treatment of the issues involved in developing, deploying and sustaining a successful DFSS program. SigmaPro's extensive experience in DFSS deployment and training provides a singularly unique perspective that will assist service and industrial Master Black Belts in deciding how, where, when, and why DFSS should be implemented. Participants will discuss a deployment plan based on strategic product or service launch criteria and the desired financial performance as well as how to allocate resources and manage the DFSS effort. Participants will also gain an in-depth knowledge of the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the technical tools to support the DMADV DFSS strategy. To facilitate learning and increase knowledge retention, this training is delivered in two 5-day training blocks which are typically separated by one month. Candidate Qualifications DFSS Master Black Belt candidates are typically either service or industrial designers with strong technical backgrounds or individuals with previous Black Belt certification. Previous candidates have come from varied service and industrial organizations. A training certificate will be provided which may be used for recertification credits. Design Master Black Belt candidates must successfully complete the SigmaPro DFSS MBB certification examination at the close of training.
Participants Will Learn How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services How to design, plan, launch and sustain a highly successful DFSS effort How DFSS can be used to optimize any product or service portfolio How the DMADV DFSS methodology is executed and managed How to effectively identify, select, launch and manage DMADV projects Detailed analytical tools and methodologies that are involved in the execution of the DMADV process
Software Requirements Minitab 14 or later (other statistics packages may be used for on-site training courses)
USA and International Copyright © 2007 SigmaPro Inc. All rights reserved. | | | | |
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